Refund policy

Return & Refund Policy

Returns

We offer a 05-day return request window, which means you may request a return within 05 days of receiving your item.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • The product must be in its original packaging with all tags, manuals, and accessories intact

  • A valid proof of purchase or order confirmation must be provided

Returns that do not meet these conditions may be rejected.

To initiate a return request, please contact us at:
📧 co.kalyoug@gmail.com

After reviewing your request, our support team will provide instructions on how and where to send the product.

⚠️ Important:
Products returned without prior approval will not be accepted.

Return shipping costs may be borne by the customer unless the product is defective or incorrect.

Return address:
[INSERT RETURN ADDRESS]

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:

  • Order number

  • Clear photos of the product

  • Packaging images

Our team will review the issue and provide a replacement, store credit, or refund where applicable.

Claims submitted after 48 hours may not be eligible for resolution.

Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or product nature.

These include:

  • Perishable goods (food, flowers, plants)

  • Personal care or beauty products

  • Customized or personalized items

  • Gift cards

  • Digital products

  • Hazardous materials, flammable liquids, or gases

  • Clearance or sale items

If you are unsure whether your product qualifies for return, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If you wish to replace an item, the fastest way is to:

  1. Request a return for the original item

  2. Place a new order separately

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process instead.

Refunds

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take 7–10 business days

  • Banks or payment providers may take additional time to reflect the refund

If more than 15 business days have passed since your refund approval, please contact us at:

📧 co.kalyoug@gmail.com

Important Notes

  • We reserve the right to refuse returns that do not meet our return policy requirements.

  • Shipping charges are non-refundable unless the return is due to our error.

  • In certain cases, we may offer store credit instead of a monetary refund.

✅ This version is better for dropshipping sellers because it:

  • Limits false damage claims

  • Adds 48-hour reporting rule

  • Makes return shipping customer responsibility

  • Protects against used product returns

  • Allows store credit option

If you want, I can also give you 4 more important policies every dropshipping store on Shopify should have:

  1. Shipping Policy (seller-safe version)

  2. Privacy Policy

  3. Terms & Conditions

  4. Cash on Delivery policy (to avoid fake orders)

These greatly reduce fraud and unnecessary returns.